Terms & Conditions

GENERAL TERMS AND CONDITIONS OF CONTRACT OF INSPIROTOURS.COM By booking a tour or excursion through Inspirotours.com, the user expressly accepts the following General Terms and Conditions of Contract: 1. Ownership and Operating Authorisation Owner: Aurora María Sánchez Fernández (Tax ID/NIF: 78501047T), with a business address in Las Palmas de Gran Canaria (Gran Canaria, Spain) and email address hola@inspirotours.com. Qualification: Official Tourist Guide of the Canary Islands. Tourism Intermediation: Activity registered in the General Tourism Register of the Canary Islands as a Tourism Intermediary under Identification Code (CIC): [I-000XXXX.X]. 2. Nature of the Services (Exclusion of Package Travel) All excursions offered are day trips lasting less than 24 hours and involving no overnight stay. In accordance with Canary Islands Decree 89/2010 and Royal Legislative Decree 1/2007, the possible inclusion in the price of subcontracted transport, lunch or admission tickets does not constitute a package holiday or linked travel arrangement; the service is therefore exempt from the financial insolvency guarantees applicable to travel agencies. 3. Tax Regime (Canary Islands REF — REPEP) The owner's commercial operations are covered by the Special Regime for Small Businesses or Professionals (REPEP), regulated by Article 109 of Law 20/1991 amending the Economic and Tax Regime of the Canary Islands (REF). Services are exempt from Canary Islands General Indirect Tax (IGIC), and therefore no tax amount is charged in the stated final prices or in the receipts issued. 4. Booking Process and Prices Bookings are confirmed following express communication and confirmation from us or the automatic issue of the online booking receipt. Prices include the services of an Official Tourist Guide and the items expressly stated on each tour page. Admission tickets, transport and catering services are not included unless explicitly stated in the offer. 5. Cancellation, Amendment and Refund Policy Cancellation by the customer: Cancellation is free of charge when notified more than 48 hours before the tour begins (except for administration fees or non-refundable, named third-party tickets). Cancellations made less than 24 hours in advance incur a charge of 50% of the total amount. Failure to attend the meeting point at the agreed time (no-show) results in the loss of 100% of the amount paid. Cancellation by the organiser: Inspirotours reserves the right to change the itinerary or cancel a tour for safety reasons, official weather alerts (AEMET / Directorate-General for Emergencies) or force majeure. The customer will be offered either a new date or a full refund of the amount paid. 6. Participant Responsibility and Health Participants are responsible for arriving with the appropriate equipment recommended for the activity and declare that they are in suitable physical condition for the booked excursion. Customers undertake to follow the guide's directions and safety instructions at all times. 7. Insurance and Limitation of Liability Inspirotours holds the relevant Professional and Public Liability Insurance policy in accordance with tourism regulations. Participation in excursions is at the participant's own responsibility and risk. To the extent permitted by applicable law, Inspirotours accepts no liability for accidents, injuries, illness, loss of or damage to personal belongings, or any other loss that may occur during or in connection with the tour, provided it is not attributable to wilful misconduct or gross negligence by the organiser. This clause does not under any circumstances limit the legally required coverage of the Liability Insurance policy or consumers' inalienable rights. 8. Official Complaint Forms (Canary Islands Decree 15/2010) In compliance with Decree 15/2010 of 25 February, regulating complaint forms for users of tourism businesses in the Canary Islands, Inspirotours.com makes Official Complaint Forms available to customers. Online request: As this is an online platform, users may request the official form in PDF format by emailing hola@inspirotours.com. Delivery: The company will send the official form for completion as soon as possible. Response period: Once the completed complaint has been received, Inspirotours will have the statutory period of 10 working days to respond and submit its written representations before the file is forwarded, where applicable, to the Tourism Inspectorate of the Cabildo de Gran Canaria. Direct online submission: Users may also submit their complaint directly through the Electronic Office of the Government of the Canary Islands. 9. Language Precedence Clause The official and legally binding version of these Terms and Conditions is the Spanish version. In the event of any discrepancy between the Spanish version and its translations into English, French, German or any other language, the Spanish version shall strictly prevail for all legal and judicial purposes.